Last updated: October 5, 2026
Every Brainrot Central item is printed on demand, just for you. Because of that, our policy works a little differently from a regular store.
Damaged, defective or misprinted items
If your item arrives damaged, defective, misprinted, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund. Just email brainrotsupport@gmail.com within 30 days of delivery with:
- Your order number
- A clear photo of the issue
- A photo of the shipping label
You usually won’t need to send the item back.
Returns for change of mind or wrong size
Since items are custom-made per order, we can’t accept returns or exchanges for change of mind, wrong size, or wrong color selected at checkout. Please check the size chart on each product page before ordering.
Lost packages
If your order is lost in transit, contact us and we’ll file a claim and send a replacement or refund once it’s confirmed lost.
Cancellations
Orders can be cancelled for a full refund only if they haven’t entered production yet. Email us as soon as possible.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.